Terms & Conditions

Professional Computer Services for a 21st Century Yorkshire Dales

Advanced hard disc backup and recovery - never loose your work or settings again.


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ON-SITE TIME PER HOUR
CALL OUT CHARGE First 30 minutes (08:00 to 18:00)	£20.00
CALL OUT CHARGE First 30 minutes (22:00 to 08:00)	£99.00
ON-SITE TIME (Non-server work)	£35.00
ON-SITE TIME (Server maintenance)	£45.00
ON-SITE TIME (Night rate 18:00 to 08:00 hours)	£70.00

TRAVELLING CHARGES
TRAVELING TIME	£17.00
MILAGE per mile	£0.53

CANCELLATION OF A PRE-ARRANGED VISIT
Within 24 hours	£30.00

WORKSHOP TIME PER HOUR
Exclusive	£30.00
Non-exclusive	£25.00
Remote administration	£30.00
Web site design	£30.00
Database and software development	£30.00
24-hour turnaround repair supplement	£30.00

TELEPHONE TIME PER MINUTE
Pre-sales advice	FREE
Warranty returns	FREE
Technical support	£0.50

REMOTE CONTROL SUPPORT TIME PER MINUTE
Remote Control	£0.70

WARRANTIES
Computer hardware	1 year RTB, time extra
Printers, scanners and monitors et cetera	Manufacturer’s warranty
Software	Manufacturer’s warranty
Virus and spyware attack	No warranty
Customer modifications	May invalidate warranty

INSURANCE COVER
Computer contractors Professional Indemnity	£100,000
Public liability	£2,500,000

CREDIT AND DEBIT CARD PAYMENTS
Surcharge	4.4%
Note: Our transaction provider charges 4.4% + £0.20 on all credit and debit card transactions. We absorb the £0.20 charge but must pass on the percentage charge.


	All prices include VAT at 17.5%