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ON-SITE TIME PER HOUR
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CALL OUT CHARGE First 30 minutes (08:00 to 18:00)
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£20.00
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CALL OUT CHARGE First 30 minutes (22:00 to 08:00)
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£99.00
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ON-SITE TIME (Non-server work)
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£35.00
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ON-SITE TIME (Server maintenance)
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£45.00
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ON-SITE TIME (Night rate 18:00 to 08:00 hours)
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£70.00
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TRAVELLING CHARGES
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TRAVELING TIME
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£17.00
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MILAGE per mile
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£0.53
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CANCELLATION OF A PRE-ARRANGED VISIT
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Within 24 hours
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£30.00
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WORKSHOP TIME PER HOUR
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Exclusive
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£30.00
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Non-exclusive
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£25.00
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Remote administration
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£30.00
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Web site design
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£30.00
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Database and software development
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£30.00
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24-hour turnaround repair supplement
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£30.00
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TELEPHONE TIME PER MINUTE
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Pre-sales advice
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FREE
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Warranty returns
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FREE
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Technical support
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£0.50
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REMOTE CONTROL SUPPORT TIME PER MINUTE
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Remote Control
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£0.70
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WARRANTIES
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Computer hardware
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1 year RTB, time extra
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Printers, scanners and monitors et cetera
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Manufacturer’s warranty
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Software
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Manufacturer’s warranty
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Virus and spyware attack
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No warranty
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Customer modifications
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May invalidate warranty
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INSURANCE COVER
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Computer contractors Professional Indemnity
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£100,000
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Public liability
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£2,500,000
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CREDIT AND DEBIT CARD PAYMENTS
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Surcharge
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4.4%
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Note: Our transaction provider charges 4.4% + £0.20 on all credit and debit card transactions. We absorb the £0.20 charge but must pass on the percentage charge.
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All prices include VAT at 17.5%
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