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ON-SITE TIME PER HOUR
CALL OUT CHARGE First 30 minutes (08:00 to 18:00)
£20.00
CALL OUT CHARGE First 30 minutes (22:00 to 08:00)
£99.00
ON-SITE TIME (Non-server work)
£35.00
ON-SITE TIME (Server maintenance)
£45.00
ON-SITE TIME (Night rate 18:00 to 08:00 hours)
£70.00
TRAVELLING CHARGES
TRAVELING TIME
£17.00
MILAGE per mile
£0.53
CANCELLATION OF A PRE-ARRANGED VISIT
Within 24 hours
£30.00
WORKSHOP TIME PER HOUR
Exclusive
£30.00
Non-exclusive
£25.00
Remote administration
£30.00
Web site design
£30.00
Database and software development
£30.00
24-hour turnaround repair supplement
£30.00
TELEPHONE TIME PER MINUTE
Pre-sales advice
FREE
Warranty returns
FREE
Technical support
£0.50
REMOTE CONTROL SUPPORT TIME PER MINUTE
Remote Control
£0.70
WARRANTIES
Computer hardware
1 year RTB, time extra
Printers, scanners and monitors et cetera
Manufacturer’s warranty
Software
Manufacturer’s warranty
Virus and spyware attack
No warranty
Customer modifications
May invalidate warranty
INSURANCE COVER
Computer contractors Professional Indemnity
£100,000
Public liability
£2,500,000
CREDIT AND DEBIT CARD PAYMENTS
Surcharge
4.4%
Note: Our transaction provider charges 4.4% + £0.20 on all credit and debit card transactions. We absorb the £0.20 charge but must pass on the percentage charge.