|
ON-SITE TIME PER HOUR |
|
|
CALL OUT CHARGE First 30 minutes (08:00 to 18:00) |
£20.00 |
|
CALL OUT CHARGE First 30 minutes (22:00 to 08:00) |
£99.00 |
|
ON-SITE TIME (Non-server work) |
£35.00 |
|
ON-SITE TIME (Server maintenance) |
£45.00 |
|
ON-SITE TIME (Night rate 18:00 to 08:00 hours) |
£70.00 |
|
CANCELLATION OF A PRE-ARRANGED VISIT |
|
|
Within 24 hours |
£30.00 |
|
WORKSHOP TIME PER HOUR |
|
|
Exclusive |
£30.00 |
|
Non-exclusive |
£25.00 |
|
Remote administration |
£30.00 |
|
Web site design |
£30.00 |
|
Database and software development |
£30.00 |
|
24-hour turnaround repair supplement |
£30.00 |
|
TELEPHONE TIME PER MINUTE |
|
|
Pre-sales advice |
FREE |
|
Warranty returns |
FREE |
|
Technical support |
£0.50 |
|
WARRANTIES |
|
|
Computer hardware |
1 year RTB, time extra |
|
Printers, scanners and monitors et cetera |
Manufacturer’s warranty |
|
Software |
Manufacturer’s warranty |
|
Virus and spyware attack |
No warranty |
|
Customer modifications |
May invalidate warranty |
|
INSURANCE COVER |
|
|
Computer contractors Professional Indemnity |
£100,000 |
|
Public liability |
£2,500,000 |
|
TRAVELLING CHARGES |
|
|
TRAVELING TIME |
£17.00 |
|
MILAGE per mile |
£0.53 |
|
REMOTE CONTROL SUPPORT TIME PER MINUTE |
|
|
Remote Control |
£0.70 |
|
CREDIT AND DEBIT CARD PAYMENTS |
|
|
Surcharge |
4.4% |
|
Note: Our transaction provider charges 4.4% + £0.20 on all credit and debit card transactions. We absorb the £0.20 charge but must pass on the percentage charge. |
|
All prices include VAT at 17.5%
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