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ON-SITE TIME PER HOUR |
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CALL OUT CHARGE First 30 minutes (08:00 to 18:00) |
£25.00 |
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CALL OUT CHARGE First 30 minutes (22:00 to 08:00) |
£99.00 |
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ON-SITE TIME (Non-server work) |
£35.75 |
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ON-SITE TIME (Server maintenance) |
£45.96 |
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ON-SITE TIME (Night rate 18:00 to 08:00 hours) |
£40.85 |
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TRAVELLING CHARGES |
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TRAVELING TIME per hour |
£20.43 |
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MILAGE charge per mile |
£0.54 |
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CANCELLATION OF A PRE-ARRANGED VISIT |
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Within 24 hours |
£30.00 |
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WORKSHOP TIME PER HOUR |
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Exclusive |
£35.75 |
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Non-exclusive |
£25.53 |
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Remote administration |
£42.89 |
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Web site design |
£35.75 |
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Database and software development |
£35.75 |
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24-hour turnaround repair supplement |
£30.00 |
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TELEPHONE TIME PER MINUTE |
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Pre-sales advice |
FREE |
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Warranty returns |
FREE |
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Technical support |
£0.51 |
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REMOTE CONTROL SUPPORT TIME PER MINUTE |
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Remote Control |
£0.71 |
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WARRANTIES |
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Computer hardware |
1 year RTB, time extra |
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Printers, scanners and monitors et cetera |
Manufacturer’s warranty |
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Software |
Manufacturer’s warranty |
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Virus and spyware attack |
No warranty |
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Customer modifications |
May invalidate warranty |
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INSURANCE COVER |
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Computer contractors Professional Indemnity |
£100,000 |
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Public liability |
£2,500,000 |
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CREDIT AND DEBIT CARD PAYMENTS |
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Surcharge for credit cards |
2.5% |
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Surcharge for debit cards |
£0.30 |
All prices include VAT at 17.5%